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🌍 Remote | Full-Time | Global
At Packsify, every player interaction matters — and our Customer Support Agents are on the frontlines. As we grow, we need more than just solid answers. We need consistent excellence, faster resolutions, and a culture that scales.
That’s where you come in.
As Customer Support Agent Manager, your mission is to develop our agents into high-performing pros. You’ll coach, motivate, and hold them accountable — while also diving into the systems and processes that power their work.
You’ll spot inefficiencies, streamline workflows, and implement tools that make the team faster and smarter. You’ll balance strategy with action, showing up when it matters and owning your results.
But if you thrive on impact, structure, and leading with empathy — you’ll grow fast here
At Packsify, our culture isn’t just a part of what we do—it’s who we are. We live and breathe our core principles:
Our expert team works collaboratively to provide you with exceptional, personalized service, enhancing your gaming experience every step of the way.
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We empower our team to take full ownership, enabling them to quickly address your needs and ensure outstanding outcomes.
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We prioritize clarity and disciplined execution, helping you achieve maximum gaming impact with minimal effort.
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Our passion means we never stop improving. Expect continuous upgrades, new services, and smarter solutions tailored to keep you at the top of your game.
For a deeper dive into our ethos, we encourage you to read our full culture memo.
It’s the best way to understand our company, our team, where we are today, and where we plan to go.
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