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🌍 Remote | Full-Time | Global
We’ve built something rare — a private, invite-only loyalty program for our most dedicated players. It’s called the Prestige Club, and it’s quickly becoming one of the most impactful parts of Packsify.
Now we need someone to support that growth — someone organized, reliable, and thoughtful.
As a Customer Success Assistant, you’ll help the team stay on track by keeping tools updated, following up with VIPs, and handling day-to-day tasks that keep the experience running smoothly.
This is a behind-the-scenes role that requires ownership, clear communication, and a mindset of continuous improvement. You’ll work closely with our Customer Success team and leadership to ensure every detail reflects the Prestige Club’s high standard
The Prestige Club is growing quickly — and with growth comes complexity. We’re investing in systems, structure, and people. This role is key to maintaining our standard while scaling the program. If you love being organized, supporting others, and building strong systems, this role is built for you.
At Packsify, our culture isn’t just a part of what we do—it’s who we are. We live and breathe our core principles:
Our expert team works collaboratively to provide you with exceptional, personalized service, enhancing your gaming experience every step of the way.
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We empower our team to take full ownership, enabling them to quickly address your needs and ensure outstanding outcomes.
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We prioritize clarity and disciplined execution, helping you achieve maximum gaming impact with minimal effort.
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Our passion means we never stop improving. Expect continuous upgrades, new services, and smarter solutions tailored to keep you at the top of your game.
For a deeper dive into our ethos, we encourage you to read our full culture memo.
It’s the best way to understand our company, our team, where we are today, and where we plan to go.
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